Your office, all in one

eCustomer Service

overview

What is eCustomer Service?

Act faster and more efficiently. Discover our business IT solutions. Our ECS platform will allow you not only to reduce paper consumption but also optimize business processes in your company. Here at Infinite, we are convinced that solutions for businesses must not only be hi-tech, but also tailored to needs of our customers. ECS is a platform that allows our customers to accomplish numerous tasks on their own. We offer a wide range of options for businesspeople. From access to and paying bills, invoices, to all documents in a single place, through access to cooperation history, monitoring the current status of services, to fast and efficient contact with the Customer Service. These, and many others, are the functionalities of the ECS.

Benefits for your company

Benefits for customers

Customer service

Increase in the quality of customer service. Access to every single document, its current status, boosting work productivity.

Everything in one place

All key data, documents, invoices and contracts in one place. Eliminating the lost document factor.

24/7 accessibility

24h access to the system and documents from just any device. The user-friendly and intuitive interface of the system means greater work comfort.

More efficient work

A 50 to 70% reduction of e-mail and telephone communications. Document handling can be completed in minutes, compared to the days/weeks of the standard document flow.

Online settlements

Settlements with detailed information on payments and submission of e-applications. Distribution of information from the company’s systems (contracts, statements, schedules, insurance, surveys, forms, complaints).

A number of other functions for the company

From marketing communication, to debt collection, providing both general and personalized offers, video calls and many more

Benefits for customers

What will Your customers get?

  • Savings

    Less paper documents mean operating costs reduced by 60-70%. From 12 to 22 PLN net savings on every single document

  • Faster execution
    Reducing the time of the entire document process by 85-95%. The document reaches the contractor as well as your system more efficiently and faster.
  • Data correctness

    The automatic document exchange, ensures 100% data correctness. Forget about mistakes. Enjoy proven data.

  • Safety

    Increased document confidentiality and security. The fraud factor is eliminated thanks to the advanced authentication process

  • Advantage

    Giving you a business, technological and ecological competitive edge. Your company is up to date

Thanks to the eCS platform, the processes carried out in our company run faster and more efficiently. Fewer employees have to be involved in them.

Automotive industry client

funcionalities

What makes us special?

Tailoring our solutions to your needs

Dedicated solutions for individual business processes and customer needs

Tailoring our solutions to your needs

Years of experience

Over 3000 implementations for companies from various industries, 18 years of experience in crafting business solutions.

Years of experience

Efficient system implementation

Delivery of the finished platform in matter of minutes. An implementation that will be preceded by a thorough analysis for your company.

Efficient system implementation

Constant customer support

Support at every stage of cooperation, including after implementation. A team of the best specialists

Constant customer support
central desktop

Now everything's in one place

The eCS platform will provide you with all the most important information in a single place. Fully digitized office, anywhere, anytime.
Notifications
– notifications of tasks to complete
Documents
– your contracts at your fingertips
My Invoices
– quick preview of invoices
Settlement balance
– your expenses presented in a transparent, friendly manner
Messages
– customer communication in one place

funcionalities

What does eCS enable me to do?

  • submitting e-applications
  • settlements, including detailed payment information
  • distribution of information from your company’s systems (contracts, statements, schedules, insurance, surveys, forms, complaints)
  • direct contact with Customer Service
  • handling marketing consents, internal bylaws and regulations, internal messages
  • conducting information and promotion communication aimed at users of the site
  • soft debt collection – notifications of late payments
  • storing and viewing customer documents in the repository (e-disk, e-archive)
  • providing general and personalized offers
  • generation of document templates
  • signing documents: electronic signature, e-id, qualified electronic signature
  • Text message/MAIL authentication
  • digitization of documents based on individual patterns
    support for goals and KPIs
  • range of individual reports tailored to the needs of the customer
    secure video chat